LEGAL

Return Policy

Buy with Confidence

At OrderSitePlan.com, we stand by our work.

With over a decade of experience drawing site plans, we know our stuff! That is why we offer our Money-Back Guarantee. What does that mean?

If your site plan is denied by your building authority for any reason other than requiring a stamp from a surveyor, engineer, or architect, then you are eligible for a refund after the second submittal.

  • We only require one attempt to rectify the reasons for the first denial.
  • The emails from the City/County need to be shown to prove the rejection and its cause.
  • The refund/redo can only be done within 60 days of the purchase.

We use all publicly available data along with client input to create the plans, so any discrepancies in measurements should be relayed to us to make those corrections. Since we do not visit the property, we are only as good as the information available and provided.

We ask for one attempt to make revisions to your site plan for re-submittal. If the site plan is denied a second time, we will issue a full refund upon receipt of a picture or scan of the site plan denial letter.

For custom hourly work, all sales are final.

Prior to drawing each and every site plan, we look at the property via satellite. If we feel like there will be a problem drawing an accurate plan, we will let you know. You will have the option to receive a full refund or to provide specifications detailing the size and location of any structures that are not visible.

A Few Things to Note Before Placing Your Site Plan Order

  • Check your city’s requirements first. Our site plans have varying levels of detail, so make sure you purchase a site plan with the amount of detail required by your city.
  • We don’t provide site surveys. If your city requires a site survey for your project, you must hire a land surveyor to come out to your location.
  • We don’t stamp site plans. Our site plans are not certified, so make sure that isn’t required by your city before placing your order. Only surveyors, engineers, and architects can stamp plans.
  • Not sure if our site plans meet your needs? Send us an email — we’ll steer you in the right direction.
  • No alterations will be done after 90 days unless requested by the City/County.
  • All email conversations to and from the City/County should be preserved to prove and better understand the changes they asked for.

Contact

Order Site Plan LLC
8301 State Line Rd. Ste 220 #3026
Kansas City, MO 64114

contact@ordersiteplans.com
+1 (417) 614-0021